THE ABC’s OF PHILIPPINE CALL CENTERS

call center abc

Terminology and acronyms that you need to know. (Because everything is measured. Everything.)

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Back Office  – Basically the guys who do the paper pushing and processing of the orders, tickets etc. that you did to resolve a customer’s concern. Back office work is now a growing section of the Business Process Outsourcing (BPO) industry in the Philippines. This is why most call centers prefer to be called BPOs instead as there are a growing number of non-voice accounts with non-frontline work being done.

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