THE ABC’s OF PHILIPPINE CALL CENTERS

call center abc

Terminology and acronyms that you need to know. (Because everything is measured. Everything.)

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OB (Overbreak) – When an agent goes beyond the alloted time for a break, then you will be publicly shamed by the Workforce analyst on duty by screaming your name and your sins for the entire floor to hear. Do this regularly if you are a masochist.

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